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Terms and Conditions

Welcome to our online store MIDWAY SUPERMARKET. We provide our services to you, subject to the following conditions. If you visit or shop within midwaysupermarket.com website, you accept these conditions.

User Agreement:

The Terms and Conditions contained herein along with the Privacy / Refund & Return Policies and Terms of Use, form an Agreement regulating our relationship with regards to the use of the Midway Supermarket shopping platform by you.

These terms of use constitute a legally binding agreement between you and Midway Supermarket regarding your use of the web site i.e. midwaysupermarket.com. By accessing the site or service and/or by clicking “I agree”, you agree to be bound by these terms. You agree to register prior to uploading any content and/or comment and any other use or services of this site, and provide your details including but not limited to complete name, age, email address, residential address, and contact number.

You are advised to regularly check for any amendments or updates to the terms and conditions from time to time. Midway Supermarket may add to, change or update these Terms of Use, from time to time entirely at its own discretion. You are responsible for checking these Terms of Use periodically to remain in compliance with these terms. Your use of site and any amendment to the Terms of Use shall constitute your acceptance of these terms and you also agree to be bound by any such changes/revisions/amendments.

Terms of Use

Registration:

You accept the site Terms of Use, Privacy Policy and other site policies by clicking the “secure login/register” button when registering and logging into the Site; accessing or using Site, services, applications, and tools provided herein. Your use and access to our site, services, applications, and tools are subject to any and all terms, agreements, or policies applicable to Midway Supermarket.

 

The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party’s ID and Password for any purpose whatsoever without proper authorization from such party.

Users are responsible for the security of their password and for all transactions undertaken using the password through our services. User confirms that he/she is the authorized holder of the credit card or the original account holder used in the transactions under this Site. Midway Supermarket will not be responsible for any financial loss and inconvenience resulting from misuse of user’s ID/password/credit card number/account details number for using our services.

The user also agrees and undertakes to immediately notify Midway supermarket of any unauthorized use of the user’s password or user ID and to ensure that the user logs off at the end of each session at the website. Midway Supermarket shall not be responsible for any, direct or indirect, loss or damage arising out of the user’s failure to comply with this requirement.

Furthermore, the user grants Midway supermarket the right to disclose to third parties Registration Data to the extent necessary for the purpose of carrying out the Services and enquiries.

Privacy Policy:

Midway Supermarket’s privacy policy, which sets out how we will use your information, can be found at [Privacy Policy Link]. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

 

Product, Description, and Pricing:

Before placing an order, you are advised to check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale included in the item’s description.

Midway Supermarket, will attempt to be as accurate as possible while providing Product descriptions and pricings.

Charges displayed on the site includes only the price of the product. The prices are exclusive of delivery costs.

All prices and availability of products are subject to change without prior notice at the sole discretion of Midway Supermarket.

Orders:

By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by Midway Supermarket, will result in a binding contract. Please note that products will not be sent until we have an authorization from your payment card issuer.

You will receive an email to acknowledge your order, mentioning the order confirmation reference number. It will confirm which products you have ordered.

We will not accept your order and reserve the right to refuse any order if:

  • Your payment is not authorized
  • There is an error on our website regarding the price or other details of the products

 

The same will be duly notified to you through our customer service within a time period of 24 hours.

Availability of Products:

The Product Availability provides information about the availability of Midway products.

All prices, unless indicated otherwise are in Bahraini Dinars. We try to ensure that we always stock the full product range.

If any customer wants to order products in bulk, he/she should select the quantity column and is able to order within a range of a maximum quantity displayed against each item in the quantity column.

 

Deliveries:

Delivery of orders would be done address specific not person/time specific. Midway supermarket offer delivery slots and the time of delivery depends on the slot system (next day slots are generally available to make your order 24 hours in advance).

Our minimum order for home deliveries is BD 5.

Shipment/delivery time of order processing starts from the day of receipt of the payment confirmed against the order placed. Midway Supermarket shall not be liable for any delay / non-delivery of purchased goods due to any event including but not limited to flood, fire, wars, acts of God or any event beyond the control of Midway Supermarket. The same will be intimated by our customer service and the delivery will be passed on to the next day.

In the event that a non-delivery occurs on account of a mistake by User (i.e. wrong name or address/in availability of customers at the delivery address), Midway is not responsible, and any extra cost towards re-delivery shall be claimed from you.

You agree to receive calls from Midway Supermarket seeking clarification/information regarding your order and any other related information as and when required. Partial delivery of product needs to be reported within 24 hours of receipt of the product to, Contact Us.

 

Pickup:

Choose the pickup in store option on the product page & store location while placing order.

User will receive an order confirmation acknowledging receipt. Same day pick up will be available for order pick up within one hour of the time that you place your order. Orders placed one hour prior to the branch closing time will be available for pick up by the next day.

User will receive store in pick up ready notification when the order is ready to pick up.

Pick up at your nearest store and provide your order confirmation copy at the pickup store service desk. The pickup store cannot be changed once the order has placed and the confirmation has sent.

 

Midway standard packing is followed.

 

Cancelling an Order before the Product has been Sent:

If you change your mind after placing an order, you can cancel it at Contact Us any time before we send it. You will need to give us your name and address details, as well as your order confirmation number to cancel your order. Cancellation on user’s request, may not be allowed, subject to the specific terms and conditions applicable to the type of product (Fresh Fruits & Vegetables, Fresh Products, Frozen Products, and Chilled & Dairy Products) purchased. All order/sub orders cancelled will be refunded as per the payment mode selected by customer except for Cash on Delivery, whereas the refund amount will be directly credited in to the user account.

Return & Refund:

The Customers must check the accuracy of the delivery immediately upon receipt of the delivery. If the Customer suspects the product is faulty or the delivery is incomplete, the Customer shall make any notices of defect relating to the deliveries immediately, as of receipt of the product at the latest. If a product is damaged Midway Supermarket will do its best, i) Substitute the product to replace the defective product; or ii) by reimbursing the product price to the Customer.

If a product showcased on midwaysupermarket.com is found by you not to be as described, upon receipt of the same in pursuance to placing an order, your sole remedy is to return it in unused (seal intact) condition.

Once we receive your item, we will inspect it and notify you that we have received your item and if the status of return item is approved and in case if the payment has been processed by user for the returned product(s), the refund amount shall be credited to your credit/debit card account and the same shall be duly notified by email to your email address provided at the time of registration.

Payments:

Upon receiving your order, Midway carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received and the payment confirmation will be sent through email.

 

In a credit card transaction, you must use your own credit card. Midway supermarket will not be liable for any credit card fraud. To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Midway supermarkets reserves the right to cancel the orders.

 

We, Midway Supermarket, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on the account of the Cardholder.

 

Intellectual Property:

The content of the midwaysupermarket.com site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the midwaysupermarket.com site on a computer screen, store such content in electronic form on disk or print one copy of such content for your own personal, non – commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the midwaysupermarket.com site without written permission from Midway Supermarkets.

Disclaimer:

The materials contained in this website are provided for general information purposes only, and are not intended to provide legal or other professional advice nor do they commit Midway Supermarket to any obligation whatsoever. Midway Supermarket accepts no responsibility for any direct, indirect, or consequential loss or damage which may arise from reliance on information contained in this site. Users are advised to seek confirmation of statements made herein before acting upon them; specialist advice should also be sought on specific issues.

Termination & Suspension:

Midway reserves its right to limit, refuse service, restrict, suspend, prohibit access to the Site, terminate your account and services; deactivate or delete your accounts and all related information and files in your account; at any time, in its sole discretion with or without cause, and with or without any prior notice for any violation of the Terms of Use.  Upon such termination or suspension, your right to use the Midway supermarket website will immediately cease. The User agrees that Midway Supermarket may under certain circumstances and without prior notice, immediately terminate the User’s user ID and access to the Website/Services.

Feedback & Comments:

Midway Supermarket welcomes any comments, questions and communications at Contact us.

The User agrees to provide authentic and true information. Midway Supermarkets reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found to be false, not to be true (wholly or partly), Midway Supermarket shall in its sole discretion reject the registration and debar the User from using the services available on its website without prior intimation whatsoever.